ZoneHero is a product Orographic Lift Limited, a company registered in England and Wales with company number 9739605. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Orographic Lift Limited collects the following data:

Personal identification information (Name, email address, phone number, etc.)

Legal Basis for Processing Personal Data

Orographic Lift Limited processes your personal data based on the following legal grounds:

• Contractual Necessity: We process your personal data to fulfill our contractual obligations to you when you use our services.
• Legitimate Interests: We process your data for our legitimate business interests, such as to improve our services, prevent fraud, and for administrative purposes. We balance our interests against your rights and only proceed where our interests are not overridden by your fundamental rights and freedoms.
• Consent: We rely on your consent for sending marketing communications. You can withdraw this consent at any time.
• Legal Obligation: In some cases, we may process your data to comply with our legal obligations.

For each type of data we collect, we will only process it in accordance with these legal bases.

How do we collect your data?

You directly provide Orographic Lift Limited with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Orographic Lift Limited may also receive your data indirectly from the following sources:

None at the moment

How will we use your data?

Orographic Lift Limited collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Contact you in relation to the use of our product, such as emitting invoices, providing recommendations on how to better utilise our procut, and sending you alerts and notification in relation to your usage of our platform.

If you agree, Orographic Lift Limited will share your data with our partner companies so that they may offer you their products and services.

• None at the moment

When Orographic Lift Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Orographic Lift Limited securely stores your data in no particular physical location. You data is held at providers that we use for email processing (Google Workspace) and operational purposes (Amazon Web Services)

Orographic Lift Limited will keep your email data for an unlimited period. Your account data will be kept for one year after your last invoice was paid and any legal duty was executed in full. Once this time period has expired, we will delete your data by removing it from our database.

Marketing

Orographic Lift Limited would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

• No other company at the moment

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Orographic Lift Limited from contacting you for marketing purposes or giving your data to other members of the Orographic Lift Limited Group.

What are your data protection rights?

Orographic Lift Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Orographic Lift Limited for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Orographic Lift Limited correct any information you believe is inaccurate. You also have the right to request Orographic Lift Limited to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Orographic Lift Limited erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Orographic Lift Limited restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Orographic Lift Limited’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Orographic Lift Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@zonehero.io

Cookies

We do not use cookies on this webstite.

Privacy policies of other websites

The Orographic Lift Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Orographic Lift Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 September 2024. How to contact us

If you have any questions about Orographic Lift Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@zonehero.io

Or write to us at: Orographic Lift Limited 11 Kings Court Willie Snaith Road Newmarket, Suffolk, CB8 7SG United Kingdom

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Orographic Lift Limited has not addressed your concern in a satisfactory manner, you may contact the UK Information Commissioner’s Office.

Phone number: +44 303 123 1113 Chat with UK ICO: https://ico.org.uk/global/contact-us/